How Do I Place an Order?
Where can I buy SOGA Spaces products?
You can buy some of our products directly by signing up on our website. For our other products, tell us which items you need and we will deliver them to your door.
What is your delivery time?
For products that are not sold online, our delivery times vary according to your request and to our production workload.
For products sold online, delivery may vary between 2 business days and 5 weeks depending on the requested features of the product and on stock availability.
What are your payment terms?
For our products sold online, we expect payment in full by bank transfer/EFT or by credit card when the order is placed.
Can I pay by credit card?
Yes, you can pay by credit card; however, we are able to offer a discount option on cash payments.
What are your freight and shipping charges?
For our products sold online, the shipping charge is included in our prices.
For products requested from abroad, we obtain prices from at least 3 logistics companies on your behalf and send you the most suitable one. Alternatively, you may choose your own logistics company. Please do not hesitate to write to us about the products you wish to buy and ask for a logistics quotation.
How long is the price in my quotation valid?
Our quotations are valid for at least 15 days from the quotation date. After 15 days, please check with us whether anything has changed.
What happens if I need to cancel an order?
Products that are not sold online are made to order. Since it is likely that we have already started the production process for your order, confirmed orders cannot be changed or cancelled without SOGA’s approval. For standard products, any cancellation charges arising from cancellations made before production starts are borne by the customer. For more information, please review the Cancellation and Returns terms.
Does SOGA Spaces accept refund requests?
For such requests, please review the Cancellation and Returns terms.
Product Specifications
Where can I find the 2D and 3D CAD files?
You can find the files in the Documents tab on the products’ own pages, or on the Downloads page. If you need a different file format, do not hesitate to get in touch with us.
How can I learn more about your products?
You can visit our store in Turkey or the dealer in your country, or we can present our products to you in an online meeting.
Assembly and Support
How can I obtain spare parts for my existing SOGA furniture?
Please send an e-mail to store[at]sogaspaces.com describing the problem and including photographs. Once our technical service has approved it, we will send you the correct parts as soon as possible.
Some parts are missing, what should I do?
Please send an e-mail to store[at]sogaspaces.com stating which parts are missing. We will do our best to supply the missing parts to you as soon as possible.
I need to speak to a technician for help with assembly.
You can send an e-mail to store[at]sogaspaces.com or call us. For any video conference, please use a mobile phone with the WhatsApp or Zoom applications.
Sustainability
What is SOGA Spaces doing for the planet?
From the design stage of our products onwards, we use no material that could harm the planet or you. We always prefer certified recycled or recyclable materials such as wood, iron, glass, fabric and felt.
Which environmental certificates does SOGA Spaces provide?
You can find the environmental certificates at the end of the tabs named Documents on the products’ own pages, or on the Downloads page.